Frequently Asked Questions

Frequently Asked Questions

  • The design and ordering process is relatively simple and it starts with you providing us, via email, your coin ideas, reference images, etc. We then take your information that you provided and create a digital mock up (which we call a proof) that we email to you for your review. Along with this proof we will include a price quote. Please note that to create a price quote we require the quantity to be ordered and desired size.
  • The minimum order is 50 coins.
  • We prefer images to be in .EPS or .AI formats, if possible. Otherwise, we accept .JPG, .GIF, .PNG, .PPT, .DOC, .PDF, .BMP, .TIFF and .PSD. We are not able to work with .CDR or .PUB file types.
  • We recommend that you do not fax us images for reference as faxes come through black and white only. An option in lieu of faxes would be to scan in your ideas and email them to us.
  • We offer gold, silver and copper platings standard with our orders. For an extra charge, we can antique those standard finishes to give an aged look to your coins. Antique finishes also help greatly when your design is mostly metal (die struck) as the darker recessed areas provide a greater contrast for text and fine lines.
  • What are your coins made from? keyboard_arrow_right
    Our coins are made from brass metal if they are round. If the coins are a special shape, the material is a zinc alloy.
  • We can manufacture your coins in most any shape. They do not have to be circular, as traditional coins are. Our galleries have some examples of unique shapes.
  • We accept all major credit cards (including government purchasing cards), checks and contracts/purchase orders from federal organizations only.
  • We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only. Please let your sales person know of your desired delivery address, if outside the contiguous 48 states, so they may get you a quote on your shipping costs.
  • We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only. Please let your sales person know of your desired delivery address, if outside the contiguous 48 states, so they may get you a quote on your shipping costs.
  • If your coin is shipping to the United States, your typical turn around time is 7-10 business days for manufacturing and 2 business days for shipment transit. All other destinations' delivery times differ.
  • When you request us to ship to an APO/FPO address, we have to first ship the order from our factory in China to our office here in Florida. This is because our shipping company, UPS, does not deliver directly to APO/FPO/PO Boxes. When we receive your coins, we repackage them and send them via USPS to you.
  • You do not pay for a mold fee again on a reorder.
  • Unfortunately we are not able to transfer sides from other coin orders to a new one.
  • We keep your coin's mold for a period of 3 years.